We found this article by sprinklr.com to have some nice, easy social media tips that your customer service. These might not work for all interactions but certainly would be good for retailers:
- Sign your responses so your customers know they are talking with a human. This is particularly important on bot-filled social media sites like Twitter.
- Post the hours you are available so your customers know when they can reach you and that you aren’t ignoring their post or comment.
- Remind your customers to not share personal information with your business in a post. Ask them to send it in a private message.
- Follow-up—even with non-responders. This lets your customers know you value their business.
Read the full article: sprinklr.com